Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes information you provide directly, information we collect automatically, and information from third-party sources.
Personal Information: Name, email address, phone number, billing information, and shipping address when you create an account or make a purchase.
Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and click patterns.
Device Information: IP address, browser type, operating system, device identifiers, and mobile device information.
Data Collection Methods
Direct Collection
Forms, surveys, account registration, customer support
Automatic Collection
Cookies, analytics tools, server logs, web beacons
Third-Party Sources
Social media platforms, payment processors, marketing partners
How We Use Your Information
We use your information to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations.
Service Delivery
Providing access to our website features, processing orders, delivering products and services, and maintaining your account.
Communication
Sending transactional emails, providing customer support, sending newsletters, and responding to inquiries and feedback.
Analytics & Improvement
Analyzing usage patterns to improve our website, developing new features, conducting research, and optimizing user experience.
Legal Basis for Processing
Consent: When you voluntarily provide information for marketing communications or non-essential services.
Contract: When processing is necessary for the performance of a contract or to take pre-contractual steps.
Legitimate Interest: For service improvement, security monitoring, and fraud prevention.
Legal Obligation: When required by law for tax, accounting, or regulatory compliance.
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in limited circumstances with your consent or as described in this policy.
| Recipient Type | Purpose | Data Shared | Safeguards |
|---|---|---|---|
| Service Providers | Website hosting, payment processing, customer support | Limited operational data | Contractual obligations, data processing agreements |
| Analytics Partners | Website analytics and performance monitoring | Aggregated usage data | Anonymization, pseudonymization |
| Legal Authorities | Compliance with legal obligations | As legally required | Legal warrants, court orders |
| Business Transfers | Merger, acquisition, or asset sale | All user data | Notification, option to delete data |
Important Notice
We may share aggregated, de-identified information that cannot reasonably be used to identify you personally. This helps us analyze trends and improve our services without compromising your privacy.
Data Security & Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Encryption
All sensitive data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption standards.
Access Controls
Multi-factor authentication, role-based access controls, and regular access reviews for all systems containing personal data.
Monitoring
24/7 security monitoring, intrusion detection systems, and automated threat response mechanisms.
Organizational Measures
Employee Training
Regular privacy and security training for all staff members
Data Minimization
Collect only necessary data and retain it only as long as required
Incident Response
Established procedures for security breach notification and response
Regular Audits
Quarterly security assessments and penetration testing
Security Incident Response
In the unlikely event of a security breach affecting your personal information, we will notify you within 72 hours as required by law and provide details about the incident and our response measures.
Report Security ConcernsYour Privacy Rights
You have several rights regarding your personal information. These rights may vary depending on your location and applicable laws.
Right to Access
Request a copy of the personal information we hold about you, including details about how it's processed and who it's shared with.
Right to Rectification
Request correction of inaccurate or incomplete personal information. We will update our records promptly upon verification.
Right to Erasure
Request deletion of your personal information in certain circumstances, subject to legal and contractual obligations.
Right to Restrict Processing
Request limitation of how we process your personal information while disputes about accuracy are resolved.
Right to Data Portability
Receive your personal information in a structured, commonly used format and transmit it to another service provider.
Right to Object
Object to processing of your personal information, particularly for direct marketing or legitimate interests.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require additional verification for security purposes.
Contact Us to Exercise RightsCookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, user authentication, and security.
Duration: Session or 1 year
Analytics Cookies
Help us understand how visitors interact with our website through aggregated data.
Duration: 2 years
Marketing Cookies
Used to deliver personalized advertisements and measure campaign effectiveness.
Duration: 30 days to 2 years
Functional Cookies
Remember your preferences and provide enhanced features and content.
Duration: 1 year
Managing Your Cookie Preferences
Browser Settings
Most browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Block third-party cookies only
- Receive notifications when cookies are set
Cookie Control Center
Visit our Cookie Preferences page to customize your settings and manage consent.
Manage Cookie PreferencesThird-Party Services
Google Analytics
Website traffic analysis and user behavior insights
Facebook Pixel
Social media marketing and retargeting campaigns
Salesforce
Customer relationship management and support
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your rights, or need to report a privacy concern, we're here to help.
Get in Touch
Our Office
Bonifacio High Street
Taguig City, Metro Manila
Philippines
Phone
+63 917 572 7377Business Hours
Monday - Saturday
8:00 AM - 6:00 PM (PHT)
Privacy Inquiry Form
Privacy Note: We will only use the information you provide to respond to your inquiry and will not share it with third parties except as necessary to fulfill your request.
Policy Updates & Changes
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When We Update This Policy
Legal Changes: When new laws or regulations require policy modifications
Service Updates: When we introduce new features or change how we collect information
Security Improvements: When we enhance our data protection measures
Regular Reviews: As part of our ongoing privacy compliance program
How We Notify You
Email Notification
Send directly to registered email addresses for significant changes
Website Notice
Prominent notice on our homepage for 30 days after updates
Policy Versioning
Keep previous versions available for 12 months after updates
Your Consent
By continuing to use our website after any changes to this privacy policy, you acknowledge that you have read and understood the updated terms. If you disagree with any changes, you may discontinue use of our services.
Policy Information
December 2024
December 15, 2024
2.1
This privacy policy is part of our commitment to protecting your personal information. We encourage you to review this policy regularly and contact us if you have any questions or concerns about our privacy practices.